Certified Online Business Manager®
Sheryl Erixson
A seasoned manager and business operations specialist with over 17 years of combined work experience online and offline. Five years ago, I found my way into online business management and have since been the driving force behind small to medium-sized businesses, transforming the way they operate, one enterprise at a time.
Industry Experience
Coaching
Specializing in remote collaboration, launch management, and talent acquisition. Prioritizing customer journey enhancement and client success through strategic planning. Dedicated to optimizing daily operations with streamlined systems and processes.
Law Firm
Streamlining processes, automating client onboarding, and establishing effective communication. Leading the team, hiring, training, and project management efforts. Focused on executing the business plan with precision for client satisfaction.
Healthcare
Offering expertise in operations, team management, and revenue enhancement. Emphasizing process optimization for quality, productivity, and financial performance. Committed to delivering exceptional patient experiences and maximizing organizational effectiveness.
Tech
Optimizing sales processes, developing training, and mapping customer service journeys. Leveraging technology for efficiency and enhancing customer experiences. Dedicated to continuous process improvement for business success.
Digital Agency
Providing tailored solutions, leading hiring, training, and process development. Dedicated to executing the agency's vision for client success through strategic planning.
Business Process Outsourcing
Bringing years of experience in top-tier customer service and sales. Committed to exceeding client expectations and driving business growth worldwide.
Notable Achievements
“Helped scale a single-provider private practice from 2 to 130 employees in just three months.”
“Oversaw operations that generate 7 figures of annual revenue.”
“Built up the leadership team and multiple departments from scratch.”
“Crafted a customer journey, leading to over 90% consistent CSAT and QA scores plus hundreds of positive reviews online.”
“Managed the launch of a virtual summit that generated over $150k in less than 1 year.”
“Managed a variety of teams, including marketing, operations, IT, customer service, and QA.”
Testimonials
Work History
Certified Online Business Manager®
processrun
USA
2019 - Present
As an Online Business Manager with a diverse background in small to medium-sized businesses across various industries including coaching, digital agency, tech, law firm, and healthcare, I have held key roles such as Head of Operations, Operations Manager, Online Business Manager, and Business Advisor. In these positions, I have acted as the visionary's integrator and second-in-command, responsible for integrating the core functions of business to maintain seamless day-to-day operations across multiple teams and departments.
With a wealth of experience in project management, people management, process optimization, and business systemization, I have successfully contributed to the growth and efficiency of the organizations I have worked with. My focus on streamlining processes, optimizing workflows, and fostering collaboration among diverse teams has enabled me to drive results and ensure operational excellence within each company I have supported.
Some of past and current clients:
2010 - 2019
Virtual Assistant
Upwork
Remote
In the dynamic world of freelance work, I've honed my skills as a Virtual Assistant while collaborating with companies across diverse industries and sizes. I've delved into various roles such as marketing coordination and social media management, customer service to executive assistance. I've successfully undertaken tasks ranging from sales to technical operations, showcasing adaptability and versatility. My achievements include significantly increasing Facebook fans to 20k in 6 months, achieving 30 - 60% email campaign open rates, coordinating successful product launches, and driving sales growth by 300% through influencer collaborations. Additionally, I've worked directly for Upwork in their marketplace quality department. Throughout my journey, I've always been known as the go-to person, lending a helping hand where I can and delivering impactful results,
Some of my past clients:
Publishing Consultant
Author Solutions
Philippines
2009 - 2010
I helped many authors turn their manuscripts into self-published books. Along with setting them up with suitable publishing products, I also strategized with clients to come up with a suitable marketing plan to help them get the maximum exposure for their books. This was a sales-focused role and one of my biggest accomplishments during my time with the company was securing spots for over 30 authors at the American Library Association (ALA) Combined Book Exhibit which translated to over $10k+ sales revenue in one month.
Customer Care Specialist
Concentrix
Philippines
2007 - 2009
Working for a BPO company allowed me the opportunity to provide customer care support for a few big-name clients such as Sprint and Intuit. My daily responsibilities would include handling customer inquiries regarding phone services and resolving customer issues whether it's equipment-related issues involving basic phone troubleshooting, warranties, replacements, and exchange, or billing-related issues such as billing disputes and adjustments, processing payments, etc. I was also responsible for improving product value for customers and creating sales for the client through up-selling and registering new accounts. I've been awarded certifications/recognitions for achieving 100% CSAT Score and completed English Communications and American Culture training during my time with the company. The training and experience I've had with Concentrix have laid the foundation of my customer service and people skills as well as the ability to multitask and learn new software quickly.
2007 - 2007
Telemarketer
Arriba Telecontact
Philippines
I conducted market surveys over the telephone for a large market research company in the US. Other duties include scheduling appointments for sales representatives to meet with prospective clients for in-person sales presentations. During my time with the company, I've improved my communication skills, learned to work under pressure from having quotas and deadlines, knew how to handle rejections, and stay focused on results. I've also had to learn relevant computer programs (CRM) and telephone systems.
